| PX_Eliezer  ·Callcentric | PX_Eliezer Member 2024-Apr-18 2:46 pm Major 911 outages in 4 states...Law enforcement agencies across four states were left scrambling following reports of major 911 outages that saw millions unable to contact authorities late Wednesday. Lumen Technologies said some customers “experienced an outage” when a third-party company “physically cut our fiber” while “installing a light pole." Many of the outages — reported in Nebraska, Nevada, South Dakota and Texas — were restored by the late evening... »www.nbcnews.com/news/us- ··· na148345 South Dakota outage was statewide. What a world---in which ONE fiber cut can lead to so much trouble. America's enemies will take note. ----- For those not familiar, Lumen is the new name (since 2020) for CenturyLink which is the 3rd largest POTS company in the US even if not as widely known as Verizon and AT&T. CenturyLink/Lumen owns Level-3, and part of CenturyLink/Lumen was Qwest/US-West so they are considered one of the seven Baby Bells (RBOC) from the 1984 Bell System breakup. |
· actions · 2024-Apr-18 2:46 pm · | |
| Mango | Mango Premium Member 2024-Apr-18 2:50 pm One of two things happened: either no one thought of implementing redundancy, OR, they were assured by a contractor that their redundancy was tremendous, the best redundancy in the industry, and no one did redundancy better than them. |
· actions · 2024-Apr-18 2:50 pm · | |
| PX_Eliezer ·Callcentric | PX_Eliezer Member 2024-Apr-18 3:22 pm
(Apologies to Gary Larson / The Far Side). |
· actions · 2024-Apr-18 3:22 pm · | |
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jsolo1 to PX_Eliezer Premium Member 2024-Apr-18 3:28 pm Probably an inconvenience during an actual emergency, but helpful to have local PD non-emergency numbers readily available. When traveling in unfamiliar areas, there's google search. If you have no service, then you're really SOL. In my immediate locale, the non emergency number goes to the same dispatch center/dispatchers as actual 911 calls. Of course they get lower priority if the 911 line(s) are tied up. |
· actions · 2024-Apr-18 3:28 pm · | |
| PX_Eliezer ·Callcentric | PX_Eliezer Member 2024-Apr-18 5:28 pm Good points but in a lot of places, those numbers are simply not available... Or they ring into a lunchroom, something like that. I remember one such thing from a discussion here a few years ago. It is very variable depending on the locality. ----- My informal impression though is that more police agencies DO have the non-emergency dispatch numbers available theses days---perhaps because of the occurrences of 911 failures. So as you say, good to find this out in advance just in case. ----- More details, as South Dakota is blaming Kansas City, Missouri. Everything's up to date in Kansas City, except maybe their digging procedures. |
· actions · 2024-Apr-18 5:28 pm · | |
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Reticent Member 2024-Apr-18 8:35 pm more police agencies DO have the non-emergency dispatch numbers available theses days To take the load off 911. |
· actions · 2024-Apr-18 8:35 pm · | |
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anon knoppix to jsolo1 Premium Member Yesterday 3:54 am Probably an inconvenience during an actual emergency, but helpful to have local PD non-emergency numbers readily available. it seems utterly insane that we don't have a better database for emergency and non-emergency numbers here in the USA. My voip provider wants me to register a rigid fixed address for 9-1-1 emergency calls, but I've got multiple lines on a softphone app that I can take anywhere in the world. It seems to me that with built-in GPS on even the cheapest phones nowadays, a voip softphone app should be able to connect you to the local 9-1-1 operator, and list the non-emergency police/local government numbers for your location and current surrounding jurisdictions |
· actions · Yesterday 3:54 am · | |
| nomen | nomen to PX_Eliezer Member Yesterday 8:28 am Why would the 911 service for such a large geographic area, covering so many people, spanning different political boundaries with presumably different rules / regulations / proceedures for handling 911 calls, why would a single call center be handling that? I listen to the radio broadcasts from my local EMS and Fire call centers that ONLY covers a FEW COUNTIES here in SW Ontario. I can't imagine a center like that handling the entire provice of Ontario (12 million people?) let alone a few more. Unless I'm not understanding the position of this particular facility that had it's cable cut, ie where exactly it sits in the scheme of 911 call routing, I would think the larger issue here is having a single facility handling a public service, across state lines, regardless how many redundant and backup telco lines might be plumbed into the facility. |
· actions · Yesterday 8:28 am · | |
| Samot | Samot Member Yesterday 9:16 am Why would the 911 service for such a large geographic area, covering so many people, spanning different political boundaries with presumably different rules / regulations / proceedures for handling 911 calls, why would a single call center be handling that? A single center doesnt. There are multiple |
· actions · Yesterday 9:16 am · | |
| nomen | nomen Member Yesterday 9:38 am Then what exactly is the function of the facility in question? |
· actions · Yesterday 9:38 am · | |
| Samot | Samot Member Yesterday 9:45 am States have regional centers that are used in case a local PSAP is down or in most cases when a call is missing location details that cant route it to the proper PSAP or an area is so sparsely populated they just route to the regional center. |
· actions · Yesterday 9:45 am · | |
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ArgMeMatey Member Yesterday 2:05 pm States have regional centers that are used in case a local PSAP is down or in most cases when a call is missing location details that cant route it to the proper PSAP or an area is so sparsely populated they just route to the regional center. If this is legacy 911, I would guess they have aggregated as much traffic as they can get away with at regional selective routers (SRs). If it is Next Gen they are probably starting from regional. Whatever happens with regulators, we all know that the solution will not be paid for by shareholders; the additional costs to do it right will be padded as much as possible, every CO will have not just a new kitchen sink but a whole new kitchen, and the cost will be passed to customers as increased "911 tax." |
· actions · Yesterday 2:05 pm · | |
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| Anonf8770 to jsolo1 Anon Yesterday 6:50 pm Probably an inconvenience during an actual emergency, but helpful to have local PD non-emergency numbers readily available. When traveling in unfamiliar areas, there's google search. If you have no service, then you're really SOL. In my immediate locale, the non emergency number goes to the same dispatch center/dispatchers as actual 911 calls. Of course they get lower priority if the 911 line(s) are tied up. Here is the problem: Our metro area has been hacked into something like 100 pseudo cities and "unincorporated metropolitan areas" which in most cases are not even marked on the street so people often do not know where they are because you are driving through the city and it changes randomly. So you have to take your GPS location and then look up the number of the police department. Not very convenient in an emergency. |
· actions · Yesterday 6:50 pm · | |
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Reticent Member Yesterday 7:23 pm Our metro area has been hacked into ... 100 ... areas ... not even marked on the street Mobile needs should beget mobile solutions? |
· actions · Yesterday 7:23 pm · | |
| PX_Eliezer ·Callcentric | PX_Eliezer Member Yesterday 8:09 pm Our metro area has been hacked into ... 100 ... areas ... not even marked on the street Mobile needs should beget mobile solutions? Well it probably does---but when the 911 service is down, that capability is down along with it...! Hence the problem! ----- When things are working as intended, 911 centers outside unified big cities are often operated by county sheriff offices, state police agencies, or even regional 911 agencies such as the Southeast Massachusetts Regional 911 District. Even more impressive: The Mid-America Regional Council serves as the coordinating agency for the Kansas City Regional 911 System, which handles approximately 1.5 million emergency calls each year. Representatives of local governments serving on committees and task forces help coordinate regional system activities and work to accomplish specific strategy plan goals. Forty-two public safety answering points (PSAPs) in eleven counties support the system. These counties include Atchison, Johnson, Leavenworth, Linn, Miami and Wyandotte counties in Kansas---and Cass, Clay, Jackson, Platte, and Ray in Missouri. The localities in Missouri and Kansas operate their own systems, but the system is coordinated and maintained by the regional agency. |
· actions · Yesterday 8:09 pm · | |
