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A 911 outage affecting hundreds of calls for emergency services throughout South Dakota on Wednesday night was caused by a company installing a light pole in Kansas City, Missouri, according to South Dakota’s 911 telecommunications provider Lumen, formerly known as CenturyLink.
Lumen, which is headquartered in Louisiana, said the outage was caused by a third party but did not offer any further explanation about how the light pole installation caused the outage.
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